Privacy Policy

1. Who we are

Syed Business Automation Agency (SBAA), House No. 22, Street No. 05, Main Canal Road, Mughalpura, Lahore, Pakistan. Contact: info@syed-business-automation-agency.com.

2. This website

This website has no forms, no accounts, no cookies and no analytics or tracking. If you email us, we use your email address and message only to reply.

3. Data collected through our products

When our ordering and delivery products are used, they handle:

• customer name, phone number, delivery address and order details;
• rider location, only during an active delivery;
• staff account data;
• technical logs.

We do not collect card data. Orders are paid in cash on delivery.

4. How we use data

To process orders, track deliveries, produce invoices and reports, keep the service secure and answer enquiries.

5. Who data is shared with

Service providers that run our products, such as hosting and database providers, the map server hosted on our own server, Meta (WhatsApp) and Google, and the restaurant or business the order was placed with.

6. Storage

Data may be stored outside Pakistan, where our providers operate.

7. Retention

Order data is kept as long as the restaurant or business needs it. Enquiries are kept up to 24 months. Technical logs are kept up to 180 days.

8. Your rights

You can ask to see, correct or delete your data. Email us and we will reply within 30 days.

9. Security

We use HTTPS, keep each client's data separate, limit access and take regular backups.

10. Children

Our products are not meant for children under 13.

11. Changes

Changes to this policy will be posted on this page.